Refund terms

Contact us first

Email mikemolinasalazar28@gmail.com with the purchase email, purchase date, and reason for the request. Do not include the full activation code.

Faulty or misdescribed software

If Krisp+ is faulty, not as described, or cannot be supplied as agreed, contact us so we can diagnose, repair, replace, or refund as required by applicable law. Statutory consumer rights are not limited by this page.

Change-of-mind requests

For direct consumer purchases, cancellation rights depend on your location and whether digital supply began with the legally required consent and acknowledgement. We assess each request under applicable law and the purchase record rather than applying a blanket no-refund rule.

Before a refund

We may ask you to release the active device seat and stop using Krisp+. A refund does not require you to disclose local notes, transcripts, or recordings.

Processing

Approved refunds are returned to the original payment method where possible. Bank or payment-provider processing times are outside our control.

Purchases through another seller

If you bought Krisp+ through a marketplace, reseller, or other payment provider acting as seller, use that seller's refund process first.