Support

Contact

Email mikemolinasalazar28@gmail.com. Include the Windows version, Krisp+ version, a short description, and the exact on-screen message.

Do not send your full activation code, transcript text, recordings, or private customer data. A redacted code suffix is enough for license lookup.

Quick checks

Activation

• Confirm the computer is online and the system date and time are correct.
• If moving devices, release the old device first.
• If the old device is unavailable, contact support with the purchase email.

Audio

• Confirm the intended microphone and speaker are selected in Krisp+ and the calling app.
• While a license is locked or released, Krisp+ intentionally allows raw pass-through rather than noise cancellation.

Dictate

• Place the caret in a supported text field before holding Left Ctrl + Left Windows.
• Hold while speaking and release when finished.

Updates

• Use Status to check signed interface updates.
• A failed interface update does not disable core audio or licensing.

Response and records

Support requests are handled manually. We retain only the information needed to answer the request, maintain the license record, prevent abuse, and meet legal obligations. See the privacy notice.